Great customer service. Got the bed very next day. The delivery drivers were wonderful. The mattress is amazing. Best sleep I've had in a long time. I highly recommend this place!
4 months ago via Google
Laura Terhune
Incredible customer service. Greg was able to answer any questions that we had and was so nice and patient. We did not feel rushed at all. He told us to come back as much as we want until we find something we absolutely love. We found a king mattress with an adjustable base and we can’t wait to receive it in the next few days! Highly recommend this place to anyone who is looking for a new mattress!!!!
11 months ago via Google
Chance Wright
Greg sold us our first mattress. We gave it our best shot but with me being a stomach sleeper it just was not quite right. They were great and let us return it for a Sterns and Foster with Greg helping us a second time. The wait was quite long with issues at the plant. Not the fault of Beautyrest at all! They worked with us and we were in touch with Brian at Sterns and Foster who kept us informed and lots of apologies! Nick also was great in the process! The mattress is awesome and just what we...Read More →
a year ago via Google
Alisha Long
We have had the class C Black for less then 2 weeks. Very comfortable(only reason for the 2 star) but already has sagging both sides and hump in the middle you can see thru a thick comfortor. Called store and was told to go online to fill out warranty issue section! Seriously I've spent thousands on a high end mattress and this us what I get! So disappointed.
Wow I called back Monday to talk to manager Brian regarding sagging in 1st 9 days and he said all pillowtops will do that.. in 9 days!!! Not true as this would...Read More →
4 months ago via Google
Fadilah Gambrell
Update to this review. We finally got a warranty authorized return. We are trying to get it switched out. But selling a house and trying to do this with pictures is a lot. But they did honor there warranty. But it took a lot of work. But Ursula the owner. Fought from her corner.
a year ago via Google
Robert Hill
We have had the class C Black for less then 2 weeks. Very comfortable(only reason for the 2 star) but already has sagging both sides and hump in the middle...
We have had the class C Black for less then 2 weeks. Very comfortable(only reason for the 2 star) but already has sagging both sides and hump in the middle you can see thru a thick comfortor. Called store and was told to go online to fill out warranty issue section! Seriously I've spent thousands on a high end mattress and this us what I get! So disappointed. Wow I called back Monday to talk to manager Brian regarding sagging in 1st 9 days and he said all pillowtops will do that.. in 9 days!!! Not true as this would be 3rd pillowtop I've purchased, most do it after several years),he was very rude saying if it's comfortable I should just keep it and even though I'm in 60day sleep trial period they want to charge me to switch it out. I told him the sagging in less then 2 weeeks feature was not mentioned in their sales pitch and his response was " well did you ask that question " seriously? Horrible service. I've left a message for owner. Let's see if they really stand behind their products. ****Tuesday I heard back from my original salesman Gregg- he was great! Same as day I bought mattress and he is helping me resolve the issue with a new mattress & a plan if issue persists, this is what I expected the 1st time I called. Problem solving & solutions. Appreciate your level of service Gregg and standing behind your products as promised, that's what makes repeat customers. Increasing my rating from 1 to 4 stars. Will be a 5 if next mattress holds up-fingers crossed.
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Great customer service. Got the bed very next day. The delivery drivers were wonderful. The mattress is amazing. Best sleep I've had in a long time. I highly recommend this...
Great customer service. Got the bed very next day. The delivery drivers were wonderful. The mattress is amazing. Best sleep I've had in a long time. I highly recommend this place!
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This is our third mattress from Beautyrest Sleep Gallery! They’re perfect! Just like sleeping on clouds! Fast and professional delivery!
Gregg is outstanding and so incredibly helpful! He made finding a new bed for my fiance and I so easy! I highly recommend going here for ALL of your mattress...
Gregg is outstanding and so incredibly helpful! He made finding a new bed for my fiance and I so easy! I highly recommend going here for ALL of your mattress needs!
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Was in today and Gregg was really helpful but didn’t pressure or anything. He was relatively quickly able to help identify some options that might work for me. I live...
Was in today and Gregg was really helpful but didn’t pressure or anything. He was relatively quickly able to help identify some options that might work for me. I live elsewhere and was researching mattresses before a flight, but if local I would absolutely buy from them.
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