Reviews – Beautyrest Sleep Gallery Springfield

Great customer service. Got the bed very next day. The delivery drivers were wonderful. The mattress is amazing. Best sleep I've had in a long time. I highly recommend this place!

Incredible customer service. Greg was able to answer any questions that we had and was so nice and patient. We did not feel rushed at all. He told us to come back as much as we want until we find something we absolutely love. We found a king mattress with an adjustable base and we can’t wait to receive it in the next few days! Highly recommend this place to anyone who is looking for a new mattress!!!!

Greg sold us our first mattress. We gave it our best shot but with me being a stomach sleeper it just was not quite right. They were great and let us return it for a Sterns and Foster with Greg helping us a second time. The wait was quite long with issues at the plant. Not the fault of Beautyrest at all! They worked with us and we were in touch with Brian at Sterns and Foster who kept us informed and lots of apologies! Nick also was great in the process! The mattress is awesome and just what we...Read More →

We have had the class C Black for less then 2 weeks. Very comfortable(only reason for the 2 star) but already has sagging both sides and hump in the middle you can see thru a thick comfortor. Called store and was told to go online to fill out warranty issue section! Seriously I've spent thousands on a high end mattress and this us what I get! So disappointed. Wow I called back Monday to talk to manager Brian regarding sagging in 1st 9 days and he said all pillowtops will do that.. in 9 days!!! Not true as this would...Read More →

Update to this review. We finally got a warranty authorized return. We are trying to get it switched out. But selling a house and trying to do this with pictures is a lot. But they did honor there warranty. But it took a lot of work. But Ursula the owner. Fought from her corner.